- The aim is to get the message across as clearly and concisely as possible.
- The sender and receiver need to understand the same sort of information.
- There are barriers to the process that need to be identified and eliminated, or at the very least reduced.
- The Sender: What information needs to be sent and to whom? Is the information useful and accurate?
- Encoding: The message needs to be converted into words and symbols so the receiver can understand the senders intentions.
- Channel: How is the message going to be sent, verbal (face to face or telephone), written (email or letter).
- Decoding: How is the receiver going to interpret the message.
- Receiver: The person who receives the message. Interpretation will depend on their knowledge, perception, skills and culture.
- Feedback: The response by the receiver to the sender. This is the only way the sender will know if the receiver has interpreted the message the way it was intended. Enables the sender to take action if message has been misunderstood.
Have a wonderful week ahead.