The planning, organising, leading and controlling are the basics of management, and needs a constant flow of communication back and forth, from top level down to the employees.
If the communication is full of flaws, by the time it gets to the employees, mix-ups and confusion will have occurred. So it is vital that a company has a plan for effective communication.
- It's necessary to perform the basic functions of management.
- Senior management devise the plans, which need to be conveyed down the hierarchy, to the employees who implement the plans. One mix-up can result in a ripple effect of misunderstandings, resulting in tasks and goals not being attained.
- Managers spend most of their day communicating with their superiors, subordinates, colleagues, customers and suppliers.
- Informed employees are motivated employees. They kno
The Guidelines need to take into account the following:
- Clear / jumbled
- Type: good / bad news
- Co-ordination and administration of the company
- Technical information
- Needs of receiver not considered
- Degree of knowledge
- Amount of information
- No trust or honesty
- Cultural differences
- Poor listening skills
- insufficient feedback
- Wrong channel
- Local community
- Do you know exactly what it is you want to communicate?
- Do you know what you want to achieve from the communication? Do you need information, or action to be taken?
- Do you need, or have input from other sources before sending the message?
- Have you taken into account the receivers needs, culture or language?
- How is your non-verbal communication? Your body language, tone, facial expressions etc.
- Do you listen and understand effectively before replying?
- Do you monitor your communication and allow opportunity for the receiver to respond?
Thank you for your time. I hope you have gained some valuable information. Let me know by leaving a comment.
Next time: Listening skills
Have a wonderful week