From a large corporation to a small, one person business, effective communication is essential for their continued success.
The planning, organising, leading and controlling are the basics of management, and needs a constant flow of communication back and forth, from top level down to the employees.
If the communication is full of flaws, by the time it gets to the employees, mix-ups and confusion will have occurred. So it is vital that a company has a plan for effective communication.
The planning, organising, leading and controlling are the basics of management, and needs a constant flow of communication back and forth, from top level down to the employees.
If the communication is full of flaws, by the time it gets to the employees, mix-ups and confusion will have occurred. So it is vital that a company has a plan for effective communication.
Importance of effective business communication
- It's necessary to perform the basic functions of management.
- Senior management devise the plans, which need to be conveyed down the hierarchy, to the employees who implement the plans. One mix-up can result in a ripple effect of misunderstandings, resulting in tasks and goals not being attained.
- Managers spend most of their day communicating with their superiors, subordinates, colleagues, customers and suppliers.
- Informed employees are motivated employees. They kno
Whether it is day to day information or important changes in the company, the best communication starts with good planning. Every company needs to have guidelines on the most effective ways to communicate, and the employees, from top management down need to be informed of the guidelines so they can be implemented.
The Guidelines need to take into account the following:
a. The message
instructions
- Aim
- Purpose
- Clear / jumbled
- Importance
- Type: good / bad news
instructions
b. The Channel
- Verbal
- Paper
- Electronic
- Visual
c. Value
- Motivation
- Consideration
- Co-ordination and administration of the company
d. Barriers
- Language
- Technical information
- Needs of receiver not considered
- Degree of knowledge
- Amount of information
- No trust or honesty
- Cultural differences
- Poor listening skills
- insufficient feedback
- Wrong channel
e. Receiver
- Formal
- Informal
- Staff
- Customers
- Suppliers
- Shareholders
- Local community
Check-list to help improve your communication
- Do you know exactly what it is you want to communicate?
- Do you know what you want to achieve from the communication? Do you need information, or action to be taken?
- Do you need, or have input from other sources before sending the message?
- Have you taken into account the receivers needs, culture or language?
- How is your non-verbal communication? Your body language, tone, facial expressions etc.
- Do you listen and understand effectively before replying?
- Do you monitor your communication and allow opportunity for the receiver to respond?
More and more employers are employing managers on the basis of their communication skills, both written and verbal, as well as their ability to work with others. If you are looking for your dream job, start now and improve your communication skills.
Thank you for your time. I hope you have gained some valuable information. Let me know by leaving a comment.
Next time: Listening skills
Thank you for your time. I hope you have gained some valuable information. Let me know by leaving a comment.
Next time: Listening skills
This is your ADMIN ANGEL signing off till next time.
Have a wonderful week
Have a wonderful week